Heybike
Heybike makes 12 electric bikes we list, from $899. Here's what the brand publishes, what we've checked, and where its data is missing.
heybike.com ↗ Brand facts
- Warranty
- 2 years on frame, motor and battery! Sources disagree. Heybike's warranty page gives 2 years, but its exclusions table lists the frame, motor, controller and display as covered 'within one week after receiving the products'. The page also says only heybike.com purchases are covered, while the dealer page says shop purchases are covered too. We show the 2-year headline.Source: heybike.com
Details
- Two years on each e-bike (not itemised by frame/motor/battery), excluding wear items, from the day of receipt; also honoured for a subsequent owner with proof of original purchase. Applies only to bikes bought on heybike.com.
- Frame: 2 years (whole e-bike, not itemised)
- Motor: 2 years (whole e-bike, not itemised)
- Battery: 2 years (whole e-bike, not itemised)
- Only applies to products sold on heybike.com; Amazon, offline dealers, Best Buy etc. 'are subject to the corresponding warranty policies'.
- Subsequent owner covered for the remainder if they provide the original owner's name and order number.
- Heybike 'may charge a certain amount of money as the shipping fee' for replacement parts or bikes.
- Labor charges for part replacement not covered; registration not required.
- US support
- US phone and emailSource: heybike.com
Details
- Hours: Mon - Fri: 9:00 AM - 6:00 PM EST / 10:00 AM - 7:00 PM EDT (phone)
- Phone: +1 888-301-6908; +1 888-859-1518
- US toll-free phone support with Eastern-time hours and a 24-hour weekday reply promise, but no street address, office, showroom or warehouse city is published on the contact, about, warranty or shipping pages. Shipping policy says orders ship from 'US Local warehouses' (unnamed). Warranty is issued by 'Heybike, Inc.'.
- Certifications
- UL 2849 stated on 11 of 12 models
- Sells through
- Direct online, '500+ Local Bike Shops' via dealer locator, plus Amazon and Best Buy named as other ways to buySource: heybike.com
- Returns
- 14-day returnsSource: heybike.com
Details
- Unused bikes: full refund within 14 days but buyer pays $200-$400 return shipping; 15-30 days adds a 20% restocking fee; used bikes within 30 days carry a 50% fee; no returns after 30 days. Quality issues within 14 days are returned free. Only applies to heybike.com purchases.
- Return shipping: Buyer pays $200 per bike ($280 Brawn, $400 Hero) unless it is a quality issue reported within 14 days
- Models in our guide
- 12 on sale
- Price range
- $899–$1,699
- Last checked
- Sep 2026
Lineup
Heybike e-bikes
Cityscape 2.0
- Motor
- 500 W
- Battery
- 468 Wh
- Range
- Up to 50 mi
- Max load
- Not published
- Weight
- Not published
Hybrid
18.1″ step-over- Motor
- 750 W
- Battery
- 864 Wh
- Range
- Up to 100 mi
- Max load
- 440 lb total
- Weight
- 69 lb
Saturn Dual Battery
33.5″ step-over- Motor
- 1,000 W
- Battery
- 957 Wh
- Range
- Up to 100 mi
- Max load
- 330 lb total
- Weight
- 115 lb
Saturn Single Battery
33.5″ step-over- Motor
- 1,000 W
- Battery
- 957 Wh
- Range
- Up to 50 mi
- Max load
- 330 lb total
- Weight
- 103 lb
Titan Single Battery
- Motor
- 750 W
- Battery
- 720 Wh
- Range
- Up to 40 mi
- Max load
- 300 lb total
- Weight
- 85 lb
Data quality
How complete Heybike's data is
We check each figure against the brand's own pages. Gaps stay visible until the brand fills them.
- Missing: Step-over height not published on 9 of 12 modelsALPHA, Cityscape 2.0, Mars 2.5, Mars 3.0 and 5 more. These can't be ranked in "Best for seniors".
- Missing: Rider limit not published on 8 of 12 modelsALPHA, Cityscape 2.0, Mars 2.5, Mars 3.0 and 4 more. Only a total load, or nothing, is published, so fit checks are less certain.
- Missing: Rider height range not published on 5 of 12 modelsALPHA, Mars 2.5, Mars 3.0, Ranger 3.0 Pro and 1 more. We can't confirm who they fit by height.
- Missing: Weight not published on 1 of 12 modelsCityscape 2.0. Hard to judge how easy they are to lift or move.
- Missing: E-bike class not published on 4 of 12 modelsALPHA, Cityscape 2.0, Mars 2.5, Mars 3.0. We place them from top speed and throttle where we can.
- Missing: Conflicting figures on 2 specsALPHA (weight), Cityscape 2.0 (peak). Each model page shows both figures and which one we use.
- Complete: Step-over height published on 3 of 12 modelsHybrid (18.1″), Saturn Dual Battery (33.5″), Saturn Single Battery (33.5″).
- Complete: Battery stated in watt-hours on 12 of 12 modelsNo calculation needed.